What to Do

Please do not contact the carrier directly

To protect your claim and avoid delays, we handle the investigation with the shipping carrier on your behalf.

Step 1: Check tracking first.

  • If your tracking shows “In Transit,” “Delayed,” or has not updated recently, please allow up to 2-3 business days for carrier scanning.

Step 2: Contact us using this form (required)

  • Submit your order details and we will open/continue the carrier case for you.

Step 3: What we do next

  •   We will review the tracking, confirm delivery attempts (if any), and contact the carrier’s claims team if the package is lost or will not arrive.

Response time:  We will update you within 5-7 business days.

Carrier calls slow things down: When customers call the carrier separately, it can create multiple references and delay the investigation. That’s why we request customers contact us only.